World Class Manufacturing: The Next Decade

Building Power, Strength, and Value
EPUB
(288 Seiten)
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ISBN-13:
9781439137147
Einband:
EPUB
Seiten:
288
Autor:
Richard J. Schonberger
eBook Typ:
Adobe Digital Editions
eBook Format:
EPUB
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:

Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now, Richard J. Schonberger, the architect of the worldwide Just-In-Time revolution, reaches beyond "e;financials"e; to redefine excellence -- and reveals, with new benchmark data, how pioneers become dynasties.Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "e;financials"e; dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance. For front-tine associates to senior executives, Schonberger has written manufacturing's action agenda for the next decade. This book will be indispensable reading for manufacturing and general managers in all industries, as well as for pension fund managers, institutional investors, stock analysts, and stockbrokers.
Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now, Richard J. Schonberger, the architect of the worldwide Just-In-Time revolution, reaches beyond "financials" to redefine excellence -- and reveals, with new benchmark data, how pioneers become dynasties.
ContentsPreface1. Industrial Decline and AscendancyManufacturing Performance: Down, Then UpSustained ImprovementU.S. ManufacturersFrench ManufacturersObstacles and OpeningsCustomer ServiceBroad-Based Customer DataPooled Customer DataSumming UpErasJapan Decade, American Decade, Global Decade2. Building Strength Through Customer-Focused PrinciplesFrom Edicts to PrinciplesCustomer-Focused PrinciplesGeneral PrinciplesDesignOperationsHuman ResourcesQuality and Process ImprovementInformation for Operations and ControlCapacityPromotion and Marketing3. Best Manufacturers: How They RateResearch ProjectScores, by CategoryHigh and Lower ScoresIntermediate ScoresBottom GroupSector ScoresForging Ahead4. Improvement Pathways1. Gates Rubber, Denver2. Honeywell Scottish Operations, Motherwell, Scotland3. Baxter Healthcare's North Cove IV Solutions Facility, Marion, North Carolina4. Davey Products, Australia5. Baldor Electric, Fort Smith, Arkansas6. Jostens Diplomas, Red Wing, Minnesota7. AlliedSignal, Aerospace Equipment Systems, Tempe, Arizona8. Dover Elevators, Memphis9. Quickie Designs Inc., Fresno, California10. Exxon Baytown, Baytown, Texas11. Varian Associates, Nuclear Magnetic Resonance Instruments, Palo Alto, California12. Alcatel Network Systems, Richardson, Texas13. Ford Electronics, Markham, Ontario14. Rosemount Measurement Division, Chanhassen Pressure Plant, Chanhassen, Minnesota15. Boeing Welded Duct Plant, Seattle Area16. Northern Telecom, Multimedia Communication Systems, Calgary, Ontario17. Johnson Controls, Milwaukee18. Rhomberg Bräsler, Cape Town, South AfricaDiverse Pathways -- A Summary5. Value and ValuationProduct Costing: How and WhenCosting for Infrequent DecisionsProduct DevelopmentProduct LineReal NeedsMotivation to ImproveOpen-Book Management (Tripping Over Financial Numbers)Exception: Small Business UnitsPriorities: Customer-Focused Principles and the ABC ParadoxDual System?Value of the EnterprisePower BrokersGenuine PowerCase Study: The Costing/Pricing Problem at Harbor Metal Stamping CompanyAlternative SolutionsModifying the Costing SystemModifying the Data Collection System6. The New Mastery of Mass Production -- and Its Close CousinsWhat Is Mass Production?Why Mass Production?Trade Pacts Resize Production VolumesFrom Mass-Produced Components to Customized End ProductsJapanese and German MistakesEnd ProductsScale Economies LostWhen a Plant Has Too Many PartsHow Mass Production?StandardizationUsage-Rate ProductionAgilityConsumer Need or Quirk?PortabilityConclusion: Someone Wants What You Have7. Strategic LinkagesProduct Decisions and Customer ServiceUnaware and UnconcernedOrganizational RealignmentsBuilding BridgesMulticompany PlanningQuick ResponseVendor-Managed Inventory and Efficient Customer ResponseDemand ForecastingPlanning with Immediate PartnersInternal Multifunctional PlanningDecomposing the Order BookCapacity Management and New InitiativesSmoothing the Demand TurbulenceForcing the Action8. Impediments: Bad Plant Design, Mismanagement of CapacityProduction Lines: Failure Designed InToo Long, Too Wide, Too FastConveyor RemovalArcsAssembly Lines, Station Cycle Times, and PeopleMaquiladorasCut and SewGenesis of Modular Sewing and TSSWhole PlantsFlexible LimitsFlexible AutomationProduction SupportUnconstrained Capacity9. Remaking Human Resource ManagementRolesThe New Owners of Process ImprovementHigh-Potential TeamsOrganization Charts Lose Their LinesAssociates, Facilitators, and TeamsmanshipMotivation and Reward in the Age of Continuous ImprovementResultsSpecial RecognitionNegatives to PositivesPerformance AppraisalQuid Pro QuoThe Work Force Upgrades -- and HR AdaptsRole and SizeTraining -- to CertificationLine Involvement in HRLabor RelationsJob ClassificationsAn ExampleInterconnections10. Quality: Picture a MiraclePicturesMiracles (Accentuate the Positive)Virtual StabilityKeeping the Core and Hiring OutThe Organization: Bulwark of Stability and EffectivenessCustomer (and Supplier) StabilityEmployee StabilityQuality Individuals Versus TeamsTeam Stability and CohesivenessProject Cohesiveness and Stability11. A Ten-Year PlanFrom Cost to ValueScorekeepingBalanced ScorecardCost of QualityRenaming ThingsThroughputStretch GoalsFollow-ThroughImplementation Tendencies and NecessitiesConsultants, Advisors, and TrainersKaizensApplication SeminarsPoints of LightLearning and TrainingGuessing the FutureAppendix: Scoring Against the PrinciplesNotesIndex
Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now, Richard J. Schonberger, the architect of the worldwide Just-In-Time revolution, reaches beyond "financials" to redefine excellence -- and reveals, with new benchmark data, how pioneers become dynasties.Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance. For front-tine associates to senior executives, Schonberger has written manufacturing's action agenda for the next decade. This book will be indispensable reading for manufacturing and general managers in all industries, as well as for pension fund managers, institutional investors, stock analysts, and stockbrokers.

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